![]() Even gave me tips on what to look for when seeing other used vehicles, which was welcomed. I didn’t buy right away, which was actually encouraged by him, to see the other vehicle I had in mind. He just gave his honest opinions and knowledge to help me make my decision. He didn’t xxxxxxxx, lie, or act like he knew things he didn’t, which I appreciate! Even though I was liking at a used Ford he didn’t try to sell me in something I didn’t want. He was helpful, professional, but very real. But once I was placed with my sales manager Alex, the experience became a different story. There was no receptionist and there was no organization as to who to speak to once I got there. Upon first impression I wasn’t sure how this was going to go. It's really like none other! You'll need to find my guy Brandon because he's the BEST! He'll take care of you like family and keep the process enjoyable and light hearted too! Thanks again Brandon for helping us find a great family vehicle and achieving what no other dealers have ever done, given us EXCEPTIONAL service, treatment and quality! We appreciate you and Rusty Drewing Toyota!!! After finishing things up we were gifted a nice wine bottle and some more of Brandon's personal goodies (snow scrapper, car koozies, etc.)! I have never felt more VIP at a dealership! I wish we lived closer so I could service all my vehicles through this dealership. We ended up driving this vehicle home that same day because of Brandon and his EXCELLENT customer service and overall great experience at this dealership! Usually you get the overly sales pitched, on top of you, annoying and usually somewhat dishonest sales person at a car dealership, not at Rusty's! You will be treated like family! Offered, drinks, snacks, a play area for kids and down right honest conversations, where you know you get a fair trade, and a quality vehicle at a price you can achieve! Brandon did nothing but process this deal quickly (which I appreciated with two young kids under five and the hubby not with me that day), honestly and openly tell me about pricing and financing options, offered us a great vehicle and made it an easy process! He even has the best marketing, leaving you lots of his fun stickers so you know who to call and who to refer, which I have been doing since buying from Brandon at Rusty's! Our finance associate was also FANTASTIC! He was quick and kind in explaining details and options and made the process easy too! To top it off, during that time, they offered our family a trip to their "candy store and ice cream" at the dealership, helping to keep my kiddos and myself happy during a process that does take a little time. To my luck, Brandon with Rusty Drewing Toyota answered and was nothing but exceptional during our visit! He quickly got me a response and made sure the vehicle was ready as I was pulling in. What a great dealership! After being mislead at another local dealership (drove 2 hours to get to this one, rhymes with tow), I called to see if another vehicle was still available.
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