I have an iPad registered to the same phone number I am using with my Android. These instructions didn’t make sense to us, but I figured I would include that information in case it helps anybody. They will need to use an account with that shows “name”(Mobile Phone) instead of “name”(iPhone). The Support department said that the person sending the text message may need to change how they are sending text messages. On one occasion, we contacted Apple Support via email. This process has fixed this issue on multiple occasions. It usually takes a period of 24 hours for the deactivation to complete. They can usually send a code to your new phone and deactivate iMessage on their end. If things still aren’t working for you, or you cannot perform the above steps, contact Apple Support. Check to see if you can receive text messages from an iPhone user. Select “ Unregister“, then select “ Unregister” again.Visit the Apple Support Profile website, and login with your Apple credentials.You can always reactivate the device to gain access again if you wish. Note: These steps will remove access to the appstore. If you cannot perform this process, or you are still experiencing this problem, try the following steps to deactivate iMessage online: Leave the iPhone powered on for about an hour.Ensure you are connected to a Wi-Fi network.Power the iPhone off and insert the SIM card you used with the device before.In some cases, the iPhone user will need to perform these steps: Have the iPhone user disable iMessage by going to “ Settings” > “ Messages” and setting “ iMessage” to “ Off“. If the recipient or sender has used or is currently using an iPhone, it can cause problems for Android users since the iPhone utilizes the iMessage network. This setting may also be a switch you can switch to “ On“. Check the “ Only send MMS and SMS messages” box.Select the located at the upper-right portion of the screen.Open a message that was sent from the person who cannot receive your messages.From the Android device, open “ Messages“.Note: This setting is not on all Android phones. Personally, I just fixed a problem texting where the “1” was missing. I have seen it both work and not work in either configuration. Also try the phone number with or without the “1” before the area code. Open the “Contacts” app and ensure the phone number is correct. Check to be sure that you didn’t accidentally end up on a block list either with the message recipient’s carrier or on the block list of the recipient’s phone. Hold down the “ Power” button, then select “ Restart“.
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